CIO Stephen J. Gold: 3 ways CVS Health uses technology to improve medication adherence, customer service

CVS Health CIO Stephen J. Gold said pushing the boundaries of innovation has been his top priority since taking the post in 2012. The retail giant uses the reams of patient data it collects—along with a proprietary program it calls an “engagement engine”—to make filling and picking up prescriptions more convenient.

But it also helps patients adhere to their medication regimens using technologies from text messaging to geolocating, he told the Wall Street Journal.

http://www.fiercehealthcare.com/analytics/cio-stephen-j-gold-3-ways-cvs-health-uses-technology-to-improve-medication-adherence