viernes, 2 de junio de 2017

Should doctors use WhatsApp to bypass archaic NHS tech?

Being able to seek advice on patient care is invaluable but I worry about how to keep sensitive information confidential.

It’s Thursday night, and as I gear myself up for yet another round of night shifts a message flashes across my phone screen – it’s a group of colleagues on WhatsApp. They’re discussing an anonymised foetal cardiac tracing, recorded during the course of a birth, and sharing thoughts on the interpretation and appropriate management. I’m amazed and grateful for these kinds of learning opportunities and they’re a testament to just how far technology has developed over the last 10 years. The ability to share and discuss a patient’s clinical case helps doctors to seek advice at crucial moments. The opportunities for learning are endless.

HIGH TECH INNOVATIONS IN THE PHARMACY

Technology is quickly transforming the pharmacy and helping pharmacists enhance operational efficiency, provide better customer service and improve patient outcomes. Advances in automation, data analytics and improved diagnostics are beginning to yield significant benefits.

High tech on the high seas: Carnival cruises' smart makeover

Carnival is not alone in its experiment with bringing more tech on board its ships, with competitors like Royal Caribbean boasting of a "smart concierge" and MSC integrating virtual reality experiences into its cruises.
This is a big leap for an industry in which the most luxurious cruise lines like Crystal or Regent Seven Seas haven't felt the need to upgrade because "their focus is very much on personal service," said Sue Bryant, cruise editor at The Sunday Times.
Carnival is hoping that more personal service is exactly what the Medallion project will enable.
To see what it takes to transform a cruise ship into what is effectively a massive, seaborne smart home, I traveled to Hamburg in the north of Germany to view the final touches to the upgrade.

Understanding your customer


Forrester's Top 10 Customer Service Trends for 2016