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IBM Watson Delivers Customer Service

Can Technology Replace Customer Service in the Restaurant Marketplace?

“Integrating technology into a restaurant operation can enhance both customer service and efficiency, and our new research clearly shows that consumers have a strong interest in using tech like smartphone apps, ordering kiosks and mobile payment when dining out,” said Hudson Riehle, senior vice president of research at the National Restaurant Association.

"More than half of consumers surveyed for this year’s Forecast said they would use table-side electronic payment options at table service restaurants and another 44 percent said they would use a table-side ordering system. In addition, nearly one-third of consumers polled said they would use mobile payment options, and four in 10 claimed they would use tablet menus on devices such as iPads. Another 50 percent would use smartphone apps for viewing menus, ordering or making reservations.”

VIRTUAL REALITY CUSTOMER SUPPORT

Virtual Reality is an exciting new channel for customer support and one that requires a unique approach. Immersion is the key characteristic that differentiates VR experiences from any other digital experience, and breaking that immersion should be avoided if at all possible. User-friendliness and effortlessness are key components of an excellent customer experience. For that reason, 5CA aims to provide support to end-users from directly inside the virtual experience, whether that is a game, a virtual guided tour, or any VR experience imaginable.

https://www.5ca.com/customer-support-technology/virtual-reality/

Customer service on social media and how people adapt to technology