Tecnología y Servicio al Cliente
martes, 30 de mayo de 2017
IBM Watson Delivers Customer Service
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Societal Factors affecting customer service
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Customer service on social media and how people adapt to technology
Does Technology Make Customer Care More Or Less Human?
https://www.forbes.com/sites/baldwincunningham/2016/04/11/does-technology-make-customer-care-more-or-less-human/#658579671f75 In the vide...
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