jueves, 8 de junio de 2017
How Restaurants and Technology Are Coming Together
Tech is changing the nature of service at restaurants across the country.
https://www.fool.com/investing/2017/05/28/how-restaurants-and-technology-are-coming-together.aspxChanging the rules of engagement: How automation is shaping the future of customer service
New technology, automation and new ways of communicating – particularly through social media – have revolutionised the customer service landscape.
http://realbusiness.co.uk/tech-and-innovation/2017/05/18/changing-the-rules-of-engagement-how-automation-is-shaping-the-future-of-customer-service/
http://realbusiness.co.uk/tech-and-innovation/2017/05/18/changing-the-rules-of-engagement-how-automation-is-shaping-the-future-of-customer-service/
Delta to test facial-recognition tech on new self-service bag drop
A new-age technology that would identify passengers by scanning their faces is set for a test this summer at a major U.S. airport.
Delta will use facial-recognition technology as it tests new self-service bag drop stations at its second-busiest hub in Minnesota.
The face-scanning station, which Delta says would be the first biometric-based bag drop system in the United States, would attempt to verify fliers’ identities by matching faces to their passport photos when they check bags at the self-service belt.
If successful, passengers using biometric-enabled self-check-in and the self-service bag drops could proceed to security all without interacting with a Delta agent.
Gareth Joyce, Delta’s SVP - Airport Customer Service and Cargo, called the $600,000 initiative "the next step in curating an airport experience that integrates thoughtful innovation from start to finish."
https://www.usatoday.com/story/travel/flights/todayinthesky/2017/05/15/delta-test-facial-recognition-tech-new-self-service-bag-drops/101703956/
Delta will use facial-recognition technology as it tests new self-service bag drop stations at its second-busiest hub in Minnesota.
The face-scanning station, which Delta says would be the first biometric-based bag drop system in the United States, would attempt to verify fliers’ identities by matching faces to their passport photos when they check bags at the self-service belt.
If successful, passengers using biometric-enabled self-check-in and the self-service bag drops could proceed to security all without interacting with a Delta agent.
Gareth Joyce, Delta’s SVP - Airport Customer Service and Cargo, called the $600,000 initiative "the next step in curating an airport experience that integrates thoughtful innovation from start to finish."
https://www.usatoday.com/story/travel/flights/todayinthesky/2017/05/15/delta-test-facial-recognition-tech-new-self-service-bag-drops/101703956/
Twitter pushes into customer service – can it prove to be successful?
http://www.itproportal.com/features/twitter-pushes-into-customer-service-can-it-prove-to-be-successful/
Twitter released new personalisation features, allowing customers to share their locations when interacting with branded chatbots through Twitter’s Direct Message service
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