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Areas of change in Customer Service

Customer Service Expert Discusses Customer Service and Technology

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

A recent article, on RetailWire.com, posed a question about which of two customer loyalty strategies delivered greater ROI. Is it a customer 

5 tips for choosing the right customer service technology

Join Desk.com and Customer Service Labs as we explore how companies can build their customer service groups from the ground up or strategically reinvent their support to match rapid growth and demand. Get tips for choosing the right help desk solution to help your business offer amazing support.