Using Technology to Enhance Customer Service

Jane French, Director, Customer Operations, EPCOR Water US

EPCOR Water US provides water and wastewater services to more than 200,000 customers in Arizona and New Mexico. The utility has strategically aligned its technology for communication with customers to deliver or connect in their preferred format.

Businesses Improving Customer Service By Using New Technology

How changing your approach to customers and technology can make your organisation future fit

It’s hard for a week to go by without hearing another instance of where a business has got it wrong for its customers.

Whether it’s a controversial McDonald’s advert, another United Airlines fiasco or an ill-judged product design from Dove, it’s hard for a week to go by without hearing another instance of where a business has got it wrong for its customers.

Transamerica adds voice recognition to customer service

Voice Pass can authenticate accounts for customers by the sound of their voice.

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https://technical.ly/baltimore/2017/05/02/transamerica-voice-pass/

Your Next Customer Service Rep Might Be a Bot

Advances in artificial intelligence are driving wider adoption of conversational AI and turning over more mundane customer service functions to chatbots.