Tecnología y Servicio al Cliente
viernes, 26 de mayo de 2017
Transamerica adds voice recognition to customer service
Voice Pass can authenticate accounts for customers by the sound of their voice.
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https://technical.ly/baltimore/2017/05/02/transamerica-voice-pass/
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Societal Factors affecting customer service
Customer service on social media and how people adapt to technology
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Does Technology Make Customer Care More Or Less Human?
https://www.forbes.com/sites/baldwincunningham/2016/04/11/does-technology-make-customer-care-more-or-less-human/#658579671f75 In the vide...
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