Tecnología y Servicio al Cliente
jueves, 8 de junio de 2017
Twitter pushes into customer service – can it prove to be successful?
http://www.itproportal.com/features/twitter-pushes-into-customer-service-can-it-prove-to-be-successful/
Twitter released new personalisation features, allowing customers to share their locations when interacting with branded chatbots through Twitter’s Direct Message service
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Societal Factors affecting customer service
Customer service on social media and how people adapt to technology
Los bots
Does Technology Make Customer Care More Or Less Human?
https://www.forbes.com/sites/baldwincunningham/2016/04/11/does-technology-make-customer-care-more-or-less-human/#658579671f75 In the vide...
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