Virtual Reality is an exciting new channel for customer support and one that requires a unique approach. Immersion is the key characteristic that differentiates VR experiences from any other digital experience, and breaking that immersion should be avoided if at all possible. User-friendliness and effortlessness are key components of an excellent customer experience. For that reason, 5CA aims to provide support to end-users from directly inside the virtual experience, whether that is a game, a virtual guided tour, or any VR experience imaginable.
https://www.5ca.com/customer-support-technology/virtual-reality/
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