WITH APPLE PAY DOMINATING THE INDUSTRY, COULD APPLE BANK FOLLOW?

The tech giant has the tools to launch Apple Bank

https://thebossmagazine.com/apple-bank-industry/

Improving customer experience in enterprise technology

Customer experience in enterprise technology has long been an afterthought. But as more products and services move to the cloud, companies need to make customer experience a priority.

Microsoft Dynamics CRM Customer Service

Human Emulation Technology Redefines Customer Service

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IBM Watson Delivers Customer Service

Can Technology Replace Customer Service in the Restaurant Marketplace?

“Integrating technology into a restaurant operation can enhance both customer service and efficiency, and our new research clearly shows that consumers have a strong interest in using tech like smartphone apps, ordering kiosks and mobile payment when dining out,” said Hudson Riehle, senior vice president of research at the National Restaurant Association.

"More than half of consumers surveyed for this year’s Forecast said they would use table-side electronic payment options at table service restaurants and another 44 percent said they would use a table-side ordering system. In addition, nearly one-third of consumers polled said they would use mobile payment options, and four in 10 claimed they would use tablet menus on devices such as iPads. Another 50 percent would use smartphone apps for viewing menus, ordering or making reservations.”

VIRTUAL REALITY CUSTOMER SUPPORT

Virtual Reality is an exciting new channel for customer support and one that requires a unique approach. Immersion is the key characteristic that differentiates VR experiences from any other digital experience, and breaking that immersion should be avoided if at all possible. User-friendliness and effortlessness are key components of an excellent customer experience. For that reason, 5CA aims to provide support to end-users from directly inside the virtual experience, whether that is a game, a virtual guided tour, or any VR experience imaginable.

https://www.5ca.com/customer-support-technology/virtual-reality/

Customer service on social media and how people adapt to technology

2015's Customer Service Hall of Fame

24/7 Wall Street with Douglas McIntyre on the companies with the best customer service. This is their annual Customer Service Hall of Fame. Michael Monday, USA TODAY

https://www.usatoday.com/story/money/business/2015/07/24/24-7-wall-st-customer-service-hall-fame/30599943/

Los bots

Wal-Mart looks at drones

Wal-Mart Stores Inc. is constantly looking for ways to improve in-store shopping in hopes of enticing customers to continue walking through the doors of its more than 4,600 U.S. locations.

One potential solution could be the use of unmanned aircraft systems, or drones, as a way to retrieve packages from one part of the store and deliver them to customers in another.

Wal-Mart received patent approval from the U.S. government in April for what it described as a "method to carry an item within a retail shopping facility." The retailer's plans -- and reasons for developing an in-store drone system to pick up and drop off inventory -- were outlined in a patent application filed Sept. 13, 2016, and published March 16, according to patent-approval documents.

How technology could change the DMV: mobile driver’s licenses, cars that issue speeding tickets and more

https://www.geekwire.com/2017/technology-change-dmv-mobile-drivers-licenses-cars-issue-speeding-tickets/

7 Big Tech Trends That Are Changing the Way We Make Things

7 Big Tech Trends That Are Changing the Way We Make Things: Manufacturing is dirty, dull, and outmoded. It’s a slow-moving industry stuck in the past as new technologies out of Silicon Valley threaten to upend it. Stereotypes are fun, and misleading. Let’s not forget manufacturing is the industry that made the modern age. While many were musing about robots in science fiction, manufacturers were putting them …

Using Technology to Enhance Customer Service

Jane French, Director, Customer Operations, EPCOR Water US

EPCOR Water US provides water and wastewater services to more than 200,000 customers in Arizona and New Mexico. The utility has strategically aligned its technology for communication with customers to deliver or connect in their preferred format.

Businesses Improving Customer Service By Using New Technology

How changing your approach to customers and technology can make your organisation future fit

It’s hard for a week to go by without hearing another instance of where a business has got it wrong for its customers.

Whether it’s a controversial McDonald’s advert, another United Airlines fiasco or an ill-judged product design from Dove, it’s hard for a week to go by without hearing another instance of where a business has got it wrong for its customers.

Transamerica adds voice recognition to customer service

Voice Pass can authenticate accounts for customers by the sound of their voice.

More...

https://technical.ly/baltimore/2017/05/02/transamerica-voice-pass/

Your Next Customer Service Rep Might Be a Bot

Advances in artificial intelligence are driving wider adoption of conversational AI and turning over more mundane customer service functions to chatbots.

JetBlue is going to let passengers board with just a selfie

This technology could make passports obsolete.

http://www.travelandleisure.com/airlines-airports/jetblue/jetblue-biometrics-selfie-boarding

The Difference In How Gen Z And Millennials Treat Customer Service

The distinction of the most recent demographic cohorts have gotten a bit fuzzy due to the influence of technology and the proportion of children growing up immersed in the online world or that have an intuition towards it. In terms of chronological order, Millennials precede Generation Z, which is sometimes termed the post-Millennial Generation. However, despite this distinction, the years that encompass the Millennial cohort are vague, and Generation Z doesn’t seem to have fully ended yet.

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CIO Stephen J. Gold: 3 ways CVS Health uses technology to improve medication adherence, customer service

CVS Health CIO Stephen J. Gold said pushing the boundaries of innovation has been his top priority since taking the post in 2012. The retail giant uses the reams of patient data it collects—along with a proprietary program it calls an “engagement engine”—to make filling and picking up prescriptions more convenient.

But it also helps patients adhere to their medication regimens using technologies from text messaging to geolocating, he told the Wall Street Journal.

http://www.fiercehealthcare.com/analytics/cio-stephen-j-gold-3-ways-cvs-health-uses-technology-to-improve-medication-adherence

Josh Feast's Cogito Provides Technology To Bring Charm Back To Customer Service

A Series of Forbes Insights Profiles of Thought Leaders Changing the Business Landscape:  Josh Feast, Cofounder and CEO, Cogito

The Customer Service industry is big business, representing a $84.7 billion global market by 2020, according to Radiant Insights. Yet most consumers today still view customer service as a point of frustration when engaging with companies. Often the interaction is highly ....

4 ways to improve customer service through technology

https://smallbiztrends.com/2017/05/improve-customer-service-through-technology.html

EXPERIENCIA DEL CONSUMIDOR, MEJÓRALA CON ESTOS SENCILLOS CONSEJOS

La experiencia del consumidor, la satisfacción que se logra al dar un buen servicio, al recibir una buena recomendación, al ver el gusto con que disfrutan de un producto o servicio es algo sin igual. Que los clientes se “casen con tu marca” sin duda es lo mejor que te puede pasar.

Hoy por hoy las grandes y pequeñas compañías hacen uso de todo lo que tienen a su alcance para llegar a sus consumidores, utilizan twitter, facebook, hacen posicionamiento web, crean aplicaciones para estar más cerca de sus consumidores. Hay millones de oportunidades al alcance.

La experiencia del consumidor y las plataformas digitales....

Customer Service Online Matters

Follow article: http://www.sundayworld.co.za/news/2017/05/03/customer-service-online-matters

Servicio al cliente en el ámbito tributario

Si bien las entidades en el sector oficial persiguen un objetivo diferente al de los negocios particulares, los conceptos gerenciales de la buena administración también les son aplicables..... 

Diferencia entre publicidad y relaciones públicas

Spotify y sus recomendaciones :)

Cuando @SpotifySpain te envía conciertos cercanos en base a tus listas es un servicio al cliente 🔝🔝🔝 pic.twitter.com/JnjZaCHpkc

— Teresa Polavieja (@teresapolavieja) May 30, 2017

Delta Airlines usará el “big data” para un servicio al cliente personalizado

Delta Air Lines ha comenzado a utilizar el “big data” para apoyar el servicio al cliente de sus empleados y diferenciar aún más la experiencia de Delta. La aerolínea está dando a los asistentes de vuelo una lista de clientes priorizados, basada en datos predeterminados, para que puedan generar interacciones más personalizadas con los clientes; como reconocer a clientes según su estatus ?en e?l programa Skymiles, hitos alcanzados con acumulación de millas, haber tenido interrupciones de vuelos recientes o su lealtad como un viajero corporativo.

Esto permite a los asistentes de vuelo identificar rápidamente al cliente y personalizar la interacción a través de una felicitación o disculpa.

El uso de esta innovadora tecnología para el servicio en vuelo no es un hecho menor. Si cada tripulación de vuelo reconoce a 20 clientes en cada vuelo, Delta tocará personalmente la experiencia de viaje de 50.000 clientes cada día.

Fuente: http://modocharlie.com/2017/05/delta-airlines-usara-el-big-data-para-un-servicio-al-cliente-personalizado/

El corazón de Toyota está en el servicio al cliente. #ToyotaTeCuida

ERRORES MAS COMUNES Y FRECUENTE EN EL SERVICIO AL CLIENTE EN LAS PYMES

Por: Alis Medina

Debido a la falta de compromiso por parte de las personas para ofrecer un buen servicio al cliente, con frecuencia viene la insatisfacción y con ello la pérdida repentina del cliente. Es importante señalar que hoy en día, se exige más y se paga menos sobre todo en las empresas que ofrecen servicios.  Cada cliente quiere recibir el servicio acordado.

Interesante Tweet

https://twitter.com/VictorVquijano/status/869638553306845185

Una reflexión...

Totalmente cierto....

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Areas of change in Customer Service

Customer Service Expert Discusses Customer Service and Technology

Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.

A recent article, on RetailWire.com, posed a question about which of two customer loyalty strategies delivered greater ROI. Is it a customer 

5 tips for choosing the right customer service technology

Join Desk.com and Customer Service Labs as we explore how companies can build their customer service groups from the ground up or strategically reinvent their support to match rapid growth and demand. Get tips for choosing the right help desk solution to help your business offer amazing support.